Frequently Asked Questions
Frequently Asked Questions
Why should a pet owner use a pet sitter?
Veterinarians and pet experts alike believe that keeping pets in their own environment helps to reduce the stress they go through when their owners leave home. It is easier to keep up with their diet and exercise routine. They are also more likely to enjoy the personal attention given to them by their pet sitter. This also gets rid of the trauma of being transported and decreases their exposure to sickness from other animals.
What kinds of pets do you care for?
My clients are primarily cats, dogs & bunnies. However, I regularly take care of fish, turtles & other small animals
What services do you provide? What are your Service Hours?
I provide Pet Sitting(daily drop in visits), Cat Sitting, M-F Midday Potty Breaks, & Home Checks (no pets). As many visits as you need. Usually 1-4 visits per day. Many of my clients pick a morning, afternoon & evening visit when they go away on vacation. And many that work during the week opt for a mid day potty break. Service Hours are 7am to 8pm.
Do you Administer Medication?
Yes I do. I can do these forms – Injections, Pills & Liquids.
Note: Clients with pets needing medications should be prepared to give a demonstration of their preferred method of administering medication during their meet and greet.
Do you have references?
Yes I am happy to provide references to first time clients. Testimonials & Reviews of my services are also available on my website.
Are you Bonded & Insured ?
Yes, I am are BONDED, and INSURED.
What does it mean that you are bonded and insured?
A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonesty bond. I also carry a liability insurance policy that protects from financial loss in the event that I were liable for accidents that occur while caring for my clients pets. Any responsible, professional business should carry liability insurance.
Is it OK to have you share sitting duties with our friends or neighbors?
No, I am sorry, but I do not accommodate this request for liability reasons. It violates my insurance & service agreement.
What is your Cancellation Policy?
Shawn’s Pet Sitting is committed to providing excellent service to her clients. When a client cancels a service, it results in missed opportunities and leaves a gap in her schedule. No refunds will be given, If you need to cancel or reschedule a credit will be given.
Clients returning home early will be required to pay for the reserved amount of time scheduled.
For ongoing clients with set schedules, 24 hr notice needs to be given & cancellations will be credited to their invoice.
What happens if my pet gets ill or injured?
Your pet is very important to me! If your pet should become ill while you are away you will be notified immediately. If it is after normal office hours I will take you pet to the emergency clinic you have designated. I will do what is in the best interest of your pet. I will also discuss this plan at our consultation.
What happens if I can’t return on the date I’m supposed to?
I understand things don’t always go as planned. I will continue service until you notify me that you have returned home.
I do ask for as much notice as possible though.
What if we need your services at the last minute?
Once we have had a meet & greet/consultation, I will always do my best to accommodate your needs.
It is much easier to honor last minute and emergency services when I have your key or code on file.
What Forms of Payments do you accept?
I accept Cash, Checks, Zelle (online bank payment).
I also accept Credit Cards but they are accepted though my Pet Sitting Software.
What are your payment terms?
Payment for your pet sitting services is due at the time of your first scheduled visit.
How can I contact you about providing services for my pet(s)?
The easiest would be to fill out my contact form on the website. This sends me a direct message to know you are waiting for me to contact you. Or, Call/Text me @623-308-5167, Or Send me an email @ [email protected]
My preferred method of contact is text or email. This will be how I contact you when servicing your pets while you are away.
Also note that I will contact you during business hours, if you contact me while I am closed, I will text/email/call you the next morning. If you have called and do not hear from me please send me a text or email. Service out here isn't always reliable and I don't always get the call or voicemail.
**Please respond with your name, dates in question, city/neighborhood with cross streets, and what type of pets you have.
How much advance notice do you require before service?
There is no such thing as booking a service “too early!” I am happy to accept last-minute requests as my schedule can accommodate. However, if you aren’t a current client, we must have a meet & greet prior to any service. No same day services will be accepted for new clients not in the system.
Are there extra costs for services rendered on a holiday?
I consider the following to be holidays: New Year’s Day, Easter, Memorial Weekend Fri-Sun, Memorial Day, Independence Day, Labor Day, Thanksgiving ($20), Black Friday, Christmas Eve, Christmas Day ($20) and New Year’s Eve.
There is a $10 surcharge per visit plus the standard charge for the service being provided on these dates.
Do I need to give you a key to my house?
Yes, I request a key in addition to any garage or door code to your home during the initial consultation. A key is requested in addition to keyless entry methods in case the power goes out or the batteries should fail. It is suggested that clients allow me to retain the key safely in my possession for future pet sitting needs. However, the key may also be returned to client personally after services are rendered. If the key is returned to Client, there will be a service charge each time I make a trip to Client’s home to pick up or drop off the key.
Can I come to your house to drop off & pick up the key?
Since I do not have a storefront, and for the privacy & security of my own home, family members & pets. I do not allow others to come to me to drop off or pick up keys.
We will be staying in a local Hotel, Can you visit our pet(s) there?
No. Due to the complexity of arrangements and other insurance considerations, I do not perform pet-sitting when the clients are staying at hotels/motels.
Can I drop my pet off at your house?
No. I do not provide boarding or kenneling in my home. I only provide service in the clients home where the pets can remain in the comfort of their own home. If you are looking for a boarder or kennel I can recommend a few places to you.
What areas do you service?
I provide service to Buckeye, Goodyear, Litchfield Park and Waddell and in these zip codes: 85326, 85396, 85338, 85395, 85340, 85355
If you live in a neighborhood with a paved/blacktop road, I provide service to you.
*Sorry, I do not service dirt/gravel roads.* My car is not equipped to handle such roads.
Do you offer credits for referrals? How do I get one?
I do offer credits for referrals that result in three or more completed visits.
You: Simply email me the information of the person you referred.
I: Confirm completed visits and update your account.
If you are not a current client and you have referred someone to me, Please send me an email with who the person is/was and your information.
I will confirm if they have booked. If they have I will send you a gift card thanking you of your referral.
**If you have a question and you don’t see it above, please send me an email & I will answer your question.
I try to base all of my questions off what I look for in a pet sitter.
Shawn's Pet Sitting offers Pet Sitting in Buckeye, Goodyear, Litchfield Park and Waddell, AZ
and for the following zip codes: 85326, 85396, 85338, 85395, 85340, 85355